.troubleshooting{margin:calc(-1.136 * var(--old-rem-value,16px)) 0 calc(4.55 * var(--old-rem-value,16px));font-size:0;-webkit-box-sizing:border-box;-moz-box-sizing:border-box;box-sizing:border-box}@media screen and (max-width:759px){.troubleshooting{max-width:500px;margin:calc(-1.136 * var(--old-rem-value,16px)) auto calc(4.55 * var(--old-rem-value,16px))}}.troubleshooting *{-webkit-box-sizing:border-box;-moz-box-sizing:border-box;box-sizing:border-box}.troubleshooting__title{text-align:center}@media screen and (min-width:1680px){.troubleshooting__title{margin:-5px 0 35px}}@media screen and (min-width:1280px) and (max-width:1679px){.troubleshooting__title{margin:3px 0 35px}}@media screen and (min-width:960px) and (max-width:1279px){.troubleshooting__title{margin:8px 0 35px}}@media screen and (min-width:760px) and (max-width:959px){.troubleshooting__title{margin:24px 0 35px}}@media screen and (max-width:759px){.troubleshooting__title{margin:2px 0 20px}}.troubleshooting__sub-title{font-size:calc(.85 * var(--old-rem-value,16px));text-align:center}@media screen and (min-width:1680px){.troubleshooting__sub-title{margin-bottom:calc(1.36 * var(--old-rem-value,16px))}}@media screen and (min-width:1280px) and (max-width:1679px){.troubleshooting__sub-title{margin-bottom:31px}}@media screen and (min-width:960px) and (max-width:1279px){.troubleshooting__sub-title{margin-bottom:28px}}@media screen and (min-width:760px) and (max-width:959px){.troubleshooting__sub-title{margin:0 auto 10px;max-width:470px}.troubleshooting__sub-title br{display:none}}@media screen and (max-width:759px){.troubleshooting__sub-title{margin:0 auto 15px}.troubleshooting__sub-title br{display:none}}.troubleshooting__step{vertical-align:top;display:none}@media screen and (min-width:1680px){.troubleshooting__step{padding-top:calc(1.36 * var(--old-rem-value,16px))}}@media screen and (min-width:1280px) and (max-width:1679px){.troubleshooting__step{padding-top:17px}}@media screen and (min-width:960px) and (max-width:1279px){.troubleshooting__step{padding-top:17px}}.troubleshooting__step.is-shown{display:block}@media screen and (max-width:959px){.troubleshooting__step-inner{display:block}}.troubleshooting__step-title{color:#4c4c4c;font-size:calc(1.4 * var(--old-rem-value,16px));text-align:center}@media screen and (min-width:1680px){.troubleshooting__step-title{margin:calc(1.136 * var(--old-rem-value,16px)) 0 calc(1.36 * var(--old-rem-value,16px))}}@media screen and (min-width:1280px) and (max-width:1679px){.troubleshooting__step-title{margin:27px 0 28px}}@media screen and (min-width:960px) and (max-width:1279px){.troubleshooting__step-title{margin:17px 0 19px}}@media screen and (min-width:760px) and (max-width:959px){.troubleshooting__step-title{margin:10px 0 20px}}@media screen and (max-width:759px){.troubleshooting__step-title{margin:15px 0 14px}}.troubleshooting__nav{text-align:center}@media screen and (min-width:1680px){.troubleshooting__nav{padding:7px 0}}@media screen and (min-width:1280px) and (max-width:1679px){.troubleshooting__nav{padding:2px 0 7px}}@media screen and (min-width:960px) and (max-width:1279px){.troubleshooting__nav{padding:4px 0 7px}}@media screen and (min-width:760px) and (max-width:959px){.troubleshooting__nav{padding:20px 0 14px}}.troubleshooting__nav-item{display:inline-block;position:relative}.troubleshooting__nav-item+.troubleshooting__nav-item:before{content:'';position:absolute;width:1px;top:-3px;bottom:-3px;background-color:#e6e6e6}.troubleshooting__nav-item a{padding:0 15px;color:grey;font-size:calc(.75 * var(--old-rem-value,16px))}.troubleshooting__tlist{font-size:0;margin-bottom:-10px}.troubleshooting__tlist-item{position:relative;display:inline-flex;vertical-align:top;align-items:center;color:#333;font-size:calc(1 * var(--old-rem-value,16px));border:1px solid #e5e5e5;margin-bottom:10px;cursor:pointer;min-height:70px;-webkit-transition:color .3s ease-in-out,color .3s ease-in-out;-moz-transition:color .3s ease-in-out,color .3s ease-in-out;-o-transition:color .3s ease-in-out,color .3s ease-in-out;-ms-transition:color .3s ease-in-out,color .3s ease-in-out;transition:color .3s ease-in-out,color .3s ease-in-out}.troubleshooting__tlist-item:hover{color:#4d4d4d;border-color:#ccc}@media screen and (min-width:1680px){.troubleshooting__tlist-item{width:calc(50% - 12.5px);padding:5px 45px 5px 30px}.troubleshooting__tlist-item:nth-child(odd){margin-right:12.5px}.troubleshooting__tlist-item:nth-child(even){margin-left:12.5px}}@media screen and (min-width:1280px) and (max-width:1679px){.troubleshooting__tlist-item{width:calc(50% - 9px);padding:5px 45px 5px 30px}.troubleshooting__tlist-item:nth-child(odd){margin-right:9px}.troubleshooting__tlist-item:nth-child(even){margin-left:9px}}@media screen and (min-width:960px) and (max-width:1279px){.troubleshooting__tlist-item{width:calc(50% - 9px);padding:14px 45px 16px 17px}.troubleshooting__tlist-item:nth-child(odd){margin-right:9px}.troubleshooting__tlist-item:nth-child(even){margin-left:9px}}@media screen and (min-width:760px) and (max-width:959px){.troubleshooting__tlist-item{width:calc(50% - 12px);padding:13px 45px 13px 17px}.troubleshooting__tlist-item:nth-child(odd){margin-right:12px}.troubleshooting__tlist-item:nth-child(even){margin-left:12px}}@media screen and (max-width:759px){.troubleshooting__tlist-item{width:100%;padding:13px 45px 13px 17px}}.troubleshooting__tlist-item:after{content:'';position:absolute;top:50%;background:url(../../../i/static/troubleshooting/arrow_right_red.svg) no-repeat center center;-webkit-background-size:contain;-moz-background-size:contain;background-size:contain}@media screen and (min-width:1280px){.troubleshooting__tlist-item:after{height:20px;width:12px;right:18px;margin-top:-10px}}@media screen and (min-width:760px) and (max-width:1279px){.troubleshooting__tlist-item:after{height:13px;width:8px;right:21px;margin-top:-6.5px}}@media screen and (max-width:759px){.troubleshooting__tlist-item:after{height:13px;width:8px;right:21px;margin-top:-6.5px}}.troubleshooting__step-route{display:inline-block;vertical-align:top}@media screen and (min-width:1680px){.troubleshooting__step-route{width:406px;padding-right:120px}}@media screen and (min-width:1280px) and (max-width:1679px){.troubleshooting__step-route{width:304px;padding-right:30px}}@media screen and (min-width:960px) and (max-width:1279px){.troubleshooting__step-route{width:230px;padding-right:30px}}@media screen and (max-width:959px){.troubleshooting__step-route{margin-top:30px;padding-top:22px;border-top:1px solid #e6e6e6;display:block}}@media screen and (min-width:960px){.troubleshooting__step-route+.troubleshooting__step-inner{display:inline-block;vertical-align:top}}@media screen and (min-width:1680px){.troubleshooting__step-route+.troubleshooting__step-inner{width:calc(100% - 406px);padding-right:135px}}@media screen and (min-width:1280px) and (max-width:1679px){.troubleshooting__step-route+.troubleshooting__step-inner{width:calc(100% - 304px)}}@media screen and (min-width:960px) and (max-width:1279px){.troubleshooting__step-route+.troubleshooting__step-inner{width:calc(100% - 230px)}}.troubleshooting__rlist{counter-reset:rlistcnt;position:relative}@media screen and (max-width:959px){.troubleshooting__rlist{max-width:472px;margin:0 auto}}.troubleshooting__rlist:before{content:'';position:absolute;left:16px;top:0;bottom:0;width:2px;background:url(../../../i/static/troubleshooting/dots.png) center center repeat-y}@media screen and (min-width:760px){.troubleshooting__rlist-toggler{display:none}}@media screen and (max-width:759px){.troubleshooting__rlist-toggler{height:30px;width:30px;border-radius:5px;background:url(../../../i/static/troubleshooting/arrow_down_white.svg) #d8d8d8 center center no-repeat;-webkit-background-size:18px 18px;-moz-background-size:18px 18px;background-size:18px 18px;position:absolute;right:0;top:0;z-index:1;cursor:pointer}.troubleshooting__rlist-toggler.is-clicked{-webkit-transform:rotate(180deg);-moz-transform:rotate(180deg);-o-transform:rotate(180deg);-ms-transform:rotate(180deg);transform:rotate(180deg)}}.troubleshooting__rlist-item{padding-left:52px;position:relative;color:grey;font-size:calc(.75 * var(--old-rem-value,16px));min-height:34px;display:flex;align-items:center}@media screen and (max-width:759px){.troubleshooting__rlist-item{padding-right:40px}}@media screen and (min-width:960px){.troubleshooting__rlist-item+.troubleshooting__rlist-item{margin-top:20px}}@media screen and (max-width:959px){.troubleshooting__rlist-item+.troubleshooting__rlist-item{margin-top:16px}}.troubleshooting__rlist-item i{position:absolute;left:0;top:0;border-radius:50%;height:32px;width:32px;line-height:30px;text-align:center;color:grey;border:1px solid #ccc;background-color:#fff;z-index:1;font-style:normal}.troubleshooting__rlist-item.is-current{color:#333;background-color:#fff}.troubleshooting__rlist-item.is-current i{background-color:#afb8c0;color:#fff}@media screen and (min-width:1680px){.troubleshooting__choose{margin:0 -17.5px}}@media screen and (min-width:1280px) and (max-width:1679px){.troubleshooting__choose{margin:0 -10px}}@media screen and (min-width:960px) and (max-width:1279px){.troubleshooting__choose{margin:0 -10px}}@media screen and (min-width:760px) and (max-width:959px){.troubleshooting__choose{margin:0 -10px}}.troubleshooting__choose-inner{margin:0 auto;flex-wrap:nowrap}@media screen and (min-width:1280px){.troubleshooting__choose-inner{max-width:1366px}}@media screen and (max-width:1279px){.troubleshooting__choose-inner{max-width:768px;flex-wrap:wrap}}@media screen and (min-width:760px){.troubleshooting__choose-inner{display:flex;text-align:center;justify-content:center}}@media screen and (min-width:1680px){.troubleshooting__choose-item{margin:0 17.5px;flex:0 1 100%}}@media screen and (min-width:1280px) and (max-width:1679px){.troubleshooting__choose-item{margin:0 10px;flex:0 1 100%}}@media screen and (max-width:1279px){.troubleshooting__choose-item{margin:10px;flex:none}}@media screen and (max-width:759px){.troubleshooting__choose-item{width:100%;margin-left:0}.troubleshooting__choose-item+.troubleshooting__choose-item{margin-top:10px}}.troubleshooting__choose-item div{display:inline-block;width:100%;height:100%;position:relative}@media screen and (min-width:1680px){.troubleshooting__choose-item div{max-width:380px}}@media screen and (min-width:1280px) and (max-width:1679px){.troubleshooting__choose-item div{max-width:340px}}@media screen and (max-width:1279px){.troubleshooting__choose-item div{max-width:340px;width:180px}}@media screen and (max-width:759px){.troubleshooting__choose-item div{width:100%;max-width:100%}}.troubleshooting__choose-item img{max-width:100%;position:absolute;pointer-events:none}@media screen and (min-width:1680px){.troubleshooting__choose-item img{max-height:90px}}@media screen and (min-width:1280px) and (max-width:1679px){.troubleshooting__choose-item img{max-height:70px}}@media screen and (min-width:960px) and (max-width:1279px){.troubleshooting__choose-item img{max-height:50px}}@media screen and (min-width:760px) and (max-width:959px){.troubleshooting__choose-item img{max-height:50px}}@media screen and (min-width:760px){.troubleshooting__choose-item img{left:50%;top:35px;-webkit-transform:translateX(-50%);-moz-transform:translateX(-50%);-o-transform:translateX(-50%);-ms-transform:translateX(-50%);transform:translateX(-50%)}}@media screen and (max-width:759px){.troubleshooting__choose-item img{max-height:34px;left:20px;top:50%;width:40px;-webkit-transform:translateY(-50%);-moz-transform:translateY(-50%);-o-transform:translateY(-50%);-ms-transform:translateY(-50%);transform:translateY(-50%)}}@media screen and (min-width:1680px){.troubleshooting__choose-item img~label{padding-top:157px;padding-bottom:32px;align-items:flex-start}}@media screen and (min-width:1280px) and (max-width:1679px){.troubleshooting__choose-item img~label{padding-top:141px;padding-bottom:33px;align-items:flex-start}}@media screen and (min-width:960px) and (max-width:1279px){.troubleshooting__choose-item img~label{padding-top:112px;padding-bottom:24px;align-items:flex-start}}@media screen and (min-width:760px) and (max-width:959px){.troubleshooting__choose-item img~label{padding-top:112px;padding-bottom:24px;align-items:flex-start}}@media screen and (max-width:759px){.troubleshooting__choose-item img~label{padding:20px 20px 20px 80px;justify-content:flex-start}}.troubleshooting__choose-item input{display:none}.troubleshooting__choose-item input[disabled]+label{pointer-events:none;color:#ccc}.troubleshooting__choose-item label{color:#333;font-size:calc(1 * var(--old-rem-value,16px));padding:25px 20px;height:100%;width:100%;border:1px solid #e5e5e5;background-color:#fff;cursor:pointer;display:flex;align-items:center;justify-content:center;text-align:center;-webkit-transition:color .3s ease-in-out,color .3s ease-in-out;-moz-transition:color .3s ease-in-out,color .3s ease-in-out;-o-transition:color .3s ease-in-out,color .3s ease-in-out;-ms-transition:color .3s ease-in-out,color .3s ease-in-out;transition:color .3s ease-in-out,color .3s ease-in-out}.troubleshooting__choose-item label:hover{color:#4d4d4d;border-color:#ccc}@media screen and (min-width:760px){.troubleshooting__choose-item label{min-height:120px}}@media screen and (max-width:759px){.troubleshooting__choose-item label{min-height:60px}}.troubleshooting__text{border-bottom:1px solid #e6e6e6;font-size:calc(1 * var(--old-rem-value,16px));margin-top:calc(1.136 * var(--old-rem-value,16px))}@media screen and (min-width:1680px){.troubleshooting__text{padding-bottom:calc(1.77 * var(--old-rem-value,16px));margin-bottom:calc(1.36 * var(--old-rem-value,16px))}}@media screen and (min-width:1280px) and (max-width:1679px){.troubleshooting__text{padding-bottom:49px;margin-bottom:31px}}@media screen and (min-width:960px) and (max-width:1279px){.troubleshooting__text{padding-bottom:49px;margin-bottom:31px;margin-top:14px}}@media screen and (min-width:760px) and (max-width:959px){.troubleshooting__text{padding-bottom:15px;margin-bottom:6px;margin-top:7px}}@media screen and (max-width:759px){.troubleshooting__text{padding-bottom:15px;margin-bottom:6px;margin-top:20px}}@media screen and (min-width:1280px){.troubleshooting__text p{margin-bottom:calc(.55 * var(--old-rem-value,16px))}}@media screen and (min-width:960px) and (max-width:1279px){.troubleshooting__text p{margin-bottom:13px}}@media screen and (max-width:959px){.troubleshooting__text p{margin-bottom:10px;line-height:20px}}@media screen and (min-width:1280px){.troubleshooting__text .file-download-group__list{margin:calc(1.45 * var(--old-rem-value,16px)) 0 3px}}@media screen and (min-width:760px) and (max-width:1279px){.troubleshooting__text .file-download-group__list{margin:35px 0 5px}}@media screen and (max-width:759px){.troubleshooting__text .file-download-group__list{margin:25px 0 19px}}@media screen and (max-width:639px){_:-ms-input-placeholder,:root .troubleshooting__tlist-item{display:inline-block;min-height:0}_:-ms-input-placeholder,:root .troubleshooting__rlist-item{display:inline-block;margin-bottom:16px;margin-top:0}_:-ms-input-placeholder,:root .troubleshooting__rlist-item.is-current{margin-bottom:0}}